Frequently asked questions.

  • If you wish to claim a Medicare rebate, you will need a Mental Health Treatment Plan (MHTP) from your GP. Under the Medicare Better Access initiative, eligible patients can receive rebates for up to 10 individual therapy sessions per calendar year.

    No current MHTP? You are welcome to book in privately any time, no referral needed.

  • Standard 51 minute appointments (In Hours) are $230.00.

    Standard 51 minute appointments (Out-of-hours) are $250.00.

    Out-of-hour appointments are any appointments scheduled before 9am and after 4pm.

    With a Mental Health Treatment Plan, you can access a Medicare rebate per session for up to 10 sessions each calendar year.

  • After each session, payment is processed automatically using the secure card details you have provided during your intake. We accept debit and credit cards, and all information is safely stored on a secure system.

    If you're using a Mental Health Treatment Plan, your Medicare rebate will be processed after your appointment - no need to chase it up yourself.

  • You're welcome to reschedule or cancel your appointment any time, as long as you give at least 48 hours' notice. This gives us a chance to offer the appointment spot to somebody else in need.

    Late cancellations will incur 50% of the appointment fee, and missed appointments will incur the full session fee. We’ll always try to approach things with understanding and flexibility where we can.

  • We offer both. In-person sessions are held at 1/420 Sydney Road, Coburg, 3058 (VIC). Telehealth sessions are offered via secure zoom link (video call), so you can access support from wherever you are. It’s therapy in your space, your time, your way.

  • We are located at: 1/420 Sydney Road, Coburg VIC 3058. We’re easy to access via public transport:

    • The Number 19 tram stops right along Sydney Road.

    • The Upfield train line stops at Coburg Station, just a short walk away.

    Parking options:

    • Free parking is available on Waterfield Street and Russell Street, Coburg.

    • There is also street parking on Sydney Road (Please note: northbound Sydney Road becomes a clearway from 4pm, Monday to Friday.)

    When you arrive:
    We’re located above the Peter Leahy Real Estate office. You’ll find a door just to the right of this office, under the name “Solana Psychology & Coburg Counselling Rooms”

    • There is a buzzer to the left of the door, please ring this when you arrive and you’ll be let into the building. 

    • Walk up the stairs and enter to your left, where you’ll find our waiting room. 

    Depending on the time of your arrival, If there isn’t a reception team present, please don’t worry your psychologist will come out to greet you shortly.

    Arrival time
    Psychologists will often buzz each client in individually, so arriving too early may mean waiting to be let into the space. To help your appointment run smoothly, we recommend arriving no more than 10 minutes before your session. 

  • Our first session is about getting to know each other. We’ll gently explore what’s been happening in your world, what matters to you, and what you’d like support with. There’s no pressure to share everything at once, we’ll move at a pace that feels right for you. It’s totally okay to come in unsure or even a little nervous, you’ll be met with care and curiosity every step of the way.

  • This is such a valid feeling, starting therapy can feel like a huge step. You don’t need to be at breaking point to reach out. If you’re feeling stuck, overwhelmed, curious, or just in need of a space that’s yours, therapy can be a helpful practice. Our work will be collaborative and paced gently.